How to Reset Your 2FA and Secure Your Bitrue Account (2025)

Two-factor authentication is one of the most important layers of protection for any crypto exchange, including Bitrue. 

However, losing access to your 2FA device can lock you out of your account, which makes knowing the reset process absolutely essential.

This guide explains how to reset Bitrue 2FA, what documents you must submit, how long the process takes, and the security steps you should follow once your account is restored.

Why You May Need to Reset Bitrue 2FA

Many Bitrue users request a 2FA reset after losing a phone, replacing a device, deleting their authenticator app, or forgetting to save their backup codes. 

When this happens, you will not be able to access withdrawals, security settings, and sometimes even login sessions.

Bitrue requires identity verification to ensure the account truly belongs to you. The reset process is strict for security reasons and may take several working days to complete.

How to Reset Bitrue 2FA

If you cannot access your authenticator codes, Bitrue provides an official reset request form. The following steps reflect Bitrue’s 2025 support guidelines.

Step 1: Open the Official 2FA Reset Page

Visit Bitrue’s support portal and search for the reset form by entering keywords like “reset 2FA” or “lost 2FA device.” This page contains all requirements and the upload fields for verification.

Step 2: Prepare the Required Documents

Bitrue will ask for detailed information to verify you are the legitimate account owner. This often includes:

• Registered account details
• Signup information or previous login IPs
• Government-issued ID
• Selfie holding your ID
• Residential address information
• Transaction or deposit history used on your account

Submitting accurate information speeds up the review process.

Step 3: Submit the Request

Upload all required materials through the official form and confirm your submission. Bitrue warns users that incomplete information may delay approval.

Step 4: Wait for Verification

Bitrue states that review typically takes 7 to 10 working days. During this time, the team will review your identity documents and account history.

Step 5: Re-Enable 2FA

Once approved, you will receive instructions to bind a new authenticator. You will scan a fresh QR code using an app like Google Authenticator, Authy, or another compatible tool.

How to Secure Your Bitrue Account After Reset

Resetting your 2FA is only part of maintaining account safety. Strengthening your security settings ensures better protection moving forward.

Use a Trusted Authenticator App

Apps such as Google Authenticator or Authy are recommended over SMS-based verification, which is more vulnerable to SIM swapping.

Save a Backup Code

Always save your recovery or backup codes offline. This allows you to restore 2FA without needing manual reset requests.

Update Your Password

Reset your Bitrue password to something strong and unique. Avoid reusing passwords from other platforms.

Secure Your Email Account

Your registered email should have its own 2FA enabled. A compromised email can lead to exchange account theft.

Monitor Activity Logs

Check login history, suspicious IP addresses, and withdrawal attempts within your Bitrue security dashboard.

Keep Devices Updated

Use updated operating systems, antivirus tools, and secure networks when accessing your exchange account.

 

Read more: Is Bitrue Alpha Worth It? Give it A Try Now

Conclusion

Resetting your Bitrue 2FA in 2025 is a straightforward but strict process designed to protect user accounts. 

Once you complete the verification and rebind your authenticator app, strengthening your password, backup options, and device security will help ensure your account stays protected.

Staying proactive with security is essential for anyone interacting with crypto exchanges, especially as threats continue to evolve.

Secure Bitcoin trades. Smart crypto insights. Only at Bitrue.

FAQ

How long does a Bitrue 2FA reset take?

Bitrue states the verification process generally takes 7 to 10 working days after submitting all required documents.

What if I lost my phone with my authenticator app?

You must submit a 2FA reset request through Bitrue support and verify your identity to regain access.

Can I disable 2FA without logging in?

No. If you cannot log in due to missing 2FA codes, you must use the official reset form.

Does Bitrue accept passport or national ID for resets?

Yes, government-issued identification such as a passport or national ID is typically required.

Is SMS-based 2FA safe for Bitrue?

SMS is supported but considered less secure than app-based verification. Authenticator apps are strongly recommended.