Didn’t Receive Your Trial Funds? Here’s How to Claim on Bitrue (2025 Guide)

Trial funds are one of Bitrue’s most popular promotional rewards, giving users the chance to experience trading or earn profits without risking their own capital. 

However, some users report not receiving their trial funds even after completing certain tasks.

This guide explains why that happens, how to claim Bitrue trial funds correctly, and what to do if your rewards still don’t appear.

How Bitrue Trial Funds Work

Bitrue offers trial funds through campaigns, deposit promotions, trading tasks, and new-user programs. These funds can typically be used in futures trading, staking, or other supported products. 

While you cannot withdraw the trial funds themselves, profits earned from using them can usually be transferred or withdrawn after meeting conditions.

To make sure you receive and activate your rewards, you’ll need to redeem them properly inside the Rewards Center and complete any required steps tied to the promotion.

How to Claim Trial Funds on Bitrue

Log In and Access the Rewards Center

Start by logging in to your Bitrue account and opening the Rewards Center. Navigate to the My Rewards section to view available coupons or trial fund offers.

Redeem Your Trial Fund Coupon

If the trial fund appears in your rewards list, you must redeem it before it expires. Unredeemed coupons often disappear after the validity period.

Complete Eligibility Tasks

Many Bitrue promotions require users to complete qualifying actions. These may include:

• Making a minimum deposit such as 100 USDT
• Reaching a trading volume threshold
• Completing KYC identity verification
• Using futures or spot products at least once

These tasks must be finished before the trial funds are released to your account.

Check the Product Requirements

Trial funds can only be used on specific platforms such as futures trading or staking products. They will not appear in your spot balance. Always verify where the funds are meant to be used.

Verify That No Disqualifying Action Occurred

Some campaigns revoke trial funds if you perform actions that break the rules. For example, withdrawing assets before using the trial funds may cause the system to clear the reward from your wallet.

What to Do if You Still Haven’t Received Trial Funds

Even after redeeming your coupon and completing tasks, you may still not see your rewards. Here are the most common issues to check.

Confirm Campaign Eligibility

Some promotions are restricted to new users, certain countries, or specific deposit amounts.

Check Expiration Dates

Trial funds and reward coupons have strict validity periods. Missing the redemption window invalidates the reward.

Make Sure All KYC Requirements Are Completed

Certain trial fund promotions require identity verification before activation.

Review Account Action Logs

If you withdrew funds before using the trial funds, some campaigns may automatically cancel the reward.

Ensure You Are Checking the Correct Balance

Trial funds for futures will appear in the futures account, not the spot wallet.

How to Contact Bitrue Support

If none of the above solves the issue, you can contact Bitrue support through the Submit a Request page. Provide the following details for faster resolution:

• Your registered email or account ID
• The specific trial fund campaign name
• Date and time you completed the required task
• Screenshot of your My Rewards page
• Transaction proof such as deposits or trades

The support team will confirm whether your trial funds were distributed, delayed, or revoked due to eligibility rules.

 

Read more: How to Maximize Your BTR Rewards on Bitrue Power Piggy (2025 Guide)

Conclusion

Not receiving trial funds on Bitrue usually comes down to missed requirements, unredeemed coupons, expired promotions, or product-specific restrictions. 

By checking the Rewards Center, completing all tasks, and verifying campaign rules, most users can resolve the issue quickly. 

If problems persist, contacting Bitrue support with complete information is the fastest way to confirm your eligibility.

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FAQ

Why didn’t I receive my Bitrue trial funds?

Most issues occur because the coupon wasn’t redeemed, the eligibility task wasn’t completed, or the promotion expired before activation.

Where can I find my trial funds after claiming?

Trial funds appear in the product balance they belong to, usually the futures account or staking section, not in your spot wallet.

Can trial funds be withdrawn?

No. Trial funds cannot be withdrawn, but profits earned from them may be transferable after meeting the promotion’s conditions.

How long do trial fund rewards stay valid?

Validity varies by campaign. Some last for a few days and others for weeks. Expired coupons cannot be reissued.

What should I do if my trial funds disappeared?

Check whether you made withdrawals or broke campaign rules. If everything appears correct, contact Bitrue support for a manual review.